Technical support services

Dubai Metro
& Tram


Dubai, UAE

Oct ’19 - Jan ‘21

15 months

The Dubai Roads and Transport Authority (RTA) has a contract with Serco Limited (Dubai Branch) to provide Rail Operator and Maintainer services for the Dubai Metro and Rail Operator Services for the Dubai Tram. This contract expires in September 2021, and the RTA proceeded with a letting process to appoint a Service Provider to provide these services beyond this point.


The Dubai Metro is a fully automated rail system spanning nearly 89 km across the Emirate of Dubai

The system consists of two rail lines, the Red Line that runs for 66 km and the Green Line that runs over a length of 22.5 km. The construction of the Dubai Metro commenced in 2006 and the system opened for operation in September 2009.

The Metro Red Line runs from the Al Rashidiya station, along the Creek, then predominantly along the Sheikh Zayed Road corridor, to UAE Exchange within the Jebel Ali Free Zone with an extension to support EXPO 2020 that connects 6 new stations and the EXPO 2020 site. This line connects the Dubai International Airport and major business, residential and commercial areas of the Dubai emirate.

The Metro Green Line runs from the Etisalat station, on the eastern side of central Dubai, to the Creek station, through a U-shape following the Dubai Creek.

The metro features an Automatic Fare Collection (AFC) system with entry / exit gates at all stations. The Dubai Metro Operational Control Centre is located at Rashidiya depot.

The Red Line serves a total of 35 stations
The Green Line serves 20 stations
The system is predominantly elevated, with only 18 km underground


Development of a whole life cost model

Building Facilities & Asset Management

Mechanical Electrical Plumbing Systems (MEPS)

Civils technical and manpower requirements

key facts
& figures

53 stations

which includes 2 interchange stations between Red and Green Lines, BurJuman and Union

Fully automated

Using Thales’ SelTrac Communications-Based Train Control (CBTC) technology

scope of

Contrax was engaged to undertake a detailed technical submission to support the future Service Provider. The core scope was to provide engineering, Operations and Maintenance and asset management support into the bid process in the following areas:

Asset Management incl condition monitoring and whole life solutions;
Track infrastructure
Civils (viaducts, bridges, tunnels and structures)
Mechanical Electrical and Plumbing Systems (MEPS)
Building Facilities Management;
Technical competency and resource requirements
Out sourcing solutions
Support to all other technical systems incl transit systems

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Key project

We managed to achieve:

01/ Optimised maintenance and engineering management solution including an organisation combining multi-skilling of staff and maintenance strategy 02/ Innovation within all technical disciplines to include the use of robotic technology for inspections and digital maintenance solutions 03/ An asset management approach focused on condition-based monitoring
04/ Whole life asset management approach within the asset groups to ensure the optimum balance of maintenance including spares and tools, whole life renewals and obsolescence management 05/ An optimum approach with key asset supply chain partners to ensure the highest levels of RAMS 06/ The development of track infrastructure maintenance approach including the track renewal strategy using the latest digital inspection technology and equipment
07/ An approach to using Unattended Aerial Vehicle (UAV) technologies for the inspection of tunnels and civil structures 08/ An innovation approach to the maintenance and Facilities Management of buildings and stations Let us help you


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