Technical support services



Peoples Mover

Riyadh, KSA

Oct ’20 - Jan ‘21

3 months

Princess Nourah Bint Abdulrahman University (PNU) is a public women’s university located in Riyadh, the capital of Saudi Arabia. It is the largest women’s university in the world. Designed by Perkins & Wills Architects, part of Dar Group, it has innovative design and technology, all while keeping in mind the complex characteristics of the Saudi culture.


PNU University has 34 colleges of Riyadh and in the neighboring cities

As an expert in Railway, Mass Transit and Freight signaling and turnkey projects, Hitachi Rail manages all the phases of the Automated Peoples Mover (APM) project, from the design to the manufacturing and installation, testing and commissioning and operations and maintenance, independently of network size and complexity.

Contrax was engaged to perform the GAP analysis of Facility Management (FM) services performance from the IS0 55001 asset management system perspective to identify potential for cost & risk reduction and performance improvement of the contract in place, satisfied with the analysis Contrax was engaged to deliver integrated FM service delivery (Hard & Soft FM) turn key FM bid solution.

The following components are under the responsibility of Hitchrails:

Depot Equipment
Platform Screen Doors Systems of 14 stations
Maintenance Workshop Outfitting
Power Supply & 3rd rail
Signaling System
Telecommunications & SCADA
Automatic Fare collection
Track rail maintenance, switches and rail lubrication system


Asset Management Excellence Plan proposal

Bid solution delivery

Facility Management Services Gap Analysis

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key facts
& figures

14 APM

Stations facility management

2 bus terminals

and annexes


Rolling stock

scope of

Scope of works included:

Maintenance strategy development
Manpower design
Identify and outsource subcontracted services
Identify tools, equipment and consumables
Development of the FM Cost model
Identify and include high value addition to the project by proposing ISO 55001 directed asset management system leading to development of Asset management excellence and development of the project FM bid cost model

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Key project

We managed to achieve:

01/ Human resource full time employees designed with 25% lower than contract in place without change in scope with proposed improved performance 02/ Overall, 30% cost reduction compared to the contract in place 03/ Selection of outsourced services based on legal, Statutory, and contractual requirements in Saudi Arabia
04/ Subcontracted services cost optimization by 5% 05/ 31% female staff proposed to improve access to site during operational hours and in Line with Saudi Vision 2030 06/ Optimised the quantity and cost of CMMS licenses requirement
07/ Proposed 29% Saudi Nationals for implementing Saudisation per contractual requirements 08/ Proposed Asset management plan for APM & FM to accomplish Asset management excellence in Five Years period 09/ Provided 24/7 Bid support from project initiation to Bid submission
10/ Achieved very high customer appreciation and satisfaction with the final delivered product and support provided Let us help you


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